Ready to Wear Shoes: You may request a return or exchange for Ready to Wear products if they are unworn, in original packaging, and the request is made within 5 days of delivery. Please contact us through our Contact page to initiate a return Made to Order, Optimum, and Customization Shoes: As these shoes are crafted specifically based on your individual measurements and selections, they are non-returnable and non-refundable. We encourage customers to use our Size Finder guide carefully before placing an order to ensure the best fit. However, if you experience any fitting issues or unexpected problems with your shoes, please reach out to us through our Contact page. We will do our best to work with you and find a solution — whether it’s adjustments, advice, or other support to ensure your satisfaction.
Privacy Policy:
Effective Date: April 28, 2025 Andre Gerdes Shoes (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.andregerdesshoes.com] or use our services. By accessing or using our website, you agree to this Privacy Policy.
1.Information We Collect
We may collect the following types of information: Personal Information: Name, email address, billing address, shipping address, phone number, payment information, and account login details (if you create an account).
2. Order Information:
Details about products you purchase, sizing information you provide, and customer support interactions.
3. Technical Information:
IP address, browser type, device information, time zone, and how you interact with our website (via cookies and analytics).
4. How We Use Your Information
We use your information to: Process and fulfill orders Provide customer support Manage your account (if you create one) Improve our website and services Communicate offers, updates, and promotions (only if you opt-in) Prevent fraudulent transactions and maintain site security
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with: Trusted service providers (e.g., payment gateways, shipping partners) who help us deliver your orders Legal authorities if required by law to comply with investigations or regulatory requirements
6. Cookies and Tracking We use cookies to improve your browsing experience. Cookies help us understand website traffic, save your preferences, and provide personalized content. You can manage or disable cookies through your browser settings.
7. Your Rights
You have the right to: Access, update, or delete your personal information Opt out of marketing emails (via the unsubscribe link) Request information about how your data is processed To exercise these rights, please contact us through our Contact page.
8. Data Security
We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us through our Contact page.
